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Job Description

Are you an experienced professional in port agency, port operations, or general shipping? We are seeking a Senior Agency Operator (Port/Ships Agent) to join a team based in South Wales. This is a fantastic opportunity for someone local to Milford Haven area to work in a busy, tanker-driven port environment, with occasional break bulk, project cargo, and cruise calls.

Location:
Milford Haven area, South Wales
Salary: Base salary + £3,460 annual inconvenience payment + £4,260 annual car allowance (A company car can be provided if required instead of the car allowance)
Benefits: 25 days annual leave + bank holidays, contributory pension scheme, life assurance, employee discount schemes, remote GP service, and more.

Key Responsibilities:
  • Act as the main point of contact for vessels arriving and departing within the South Wales corridor, covering Fishguard, Port Talbot, Swansea, Cardiff, Barry, Newport, and potentially Avonmouth & Portbury.
  • Oversee port operations, ensuring efficient coordination of vessel arrivals, cargo handling, and compliance with regulations.
  • Provide exceptional service to clients and stakeholders, maintaining strong industry relationships.
  • Be available for on-call duties (evenings/weekends/bank holidays) on a rotating basis.
  • Board vessels, liaise with ship crews, and handle operational duties as required.
What We’re Looking For:
  • Previous experience in port agency, port operations, or shipping.
  • Local to Milford Haven area (or within commuting distance).
  • A proactive and hands-on approach with excellent communication skills.
  • A valid driving licence.  
What We Offer:
  • Competitive salary package including a monthly inconvenience payment for out-of-hours work and a car allowance.
  • Work-life balance with rotational on-call schedules.
  • Career growth opportunities within a well-established global organisation.
  • Additional benefits, including a Cycle to Work scheme, employee discount programmes, life assurance, and an employee assistance programme covering work, family, and health support.
This is an excellent opportunity to join a highly respected shipping and port agency company in a key operational role. If you have the relevant experience and a passion for the maritime industry, we would love to hear from you!

Apply now to be considered for this exciting role!