What will your essential responsibilities include?
- Client servicing, liaison with underwriters and reporting to management.
- Manage the adjustment of reinsurance and insurance claims up to given handling and settlement authority.
- Negotiate and liaise with insureds, brokers, cedants, loss adjusters and other service providers in order to deliver prompt and fair claims service.
- Oversee claims administration, including but not limited to process claims advices & settlements, liaise with accounts department on payments, ensure that claims are entered onto system correctly and in a timely manner and ensure that reports are prepared correctly and given to management on time.
- Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with efficiently, timely and in accordance with corporate objectives and targets.
- Ensure claims are handled in line with the claims handling procedures.
- Ensure that accurate reports / figures are provided to Underwriters for marketing and renewals purposes.
- Set up and maintain database to record claims and another to record details of service providers in line with corporate objectives and targets.
- Support the Underwriters in marketing efforts and risk selection and to make occasional market presentations to raise profile of the team
- Exhibits determination to grow the claims team and ability to demonstrate leadership to new members in the team.
We’re looking for someone who has these abilities and skills:
- Qualification: Bachelor’s degree required
- Equipped with over 3 years of related claims experience such as in marine H&M / P&I / marine cargo will be desirable.
- Sound knowledge of key product line(s) and regulatory environment
- Up to date appreciation of the technical requirements of the role
- Proven ability in identifying and analysing problems, creating good solutions, deploying sound decision making skills
- Proven track record of knowing what it takes to provide a consistently first-class customer service internally and/or externally
- Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group
- Excellent report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences
- Excellent communication skills, a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the Company
- Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs
- Past Technical background in Marine (Risk Management or ex-Master Mariner)
- Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities
- The role would suit a highly driven self-starters, with a strong desire to challenge and deliver.