Location: UK - Surrey
Job Purpose: To be responsible for the delivery of services, operations, and partnership management across the Fleet.
Key Responsibilities:
- Work closely with the Director of OBS on new initiatives, projects, CAPEX and day-to-day operations.
- Support the Director of OBS in the day-to-day management of the performance of the 3rd parties and OBS projects to achieve & exceed KPIs / SLAs.
- Hold weekly & monthly performance meetings to manage the monthly activities
aligned to the strategies. - Be part of the OBS team, synergising with operations, training, and systems.
- To ensure clear day to day coordination between third-party partners, being the internal internal link between the business unit.
- Manage and deliver appropriate entertainment propositions based on ship/sector and within budget, deliver the agreed mix of themed cruises, children’s entertainment across the fleet working with the Marketing team to promote across the various forms
of media. - To manage product availability (F&B & Retail) and execution of the 3rd party supplier’s activities.
- Ensure that there is a link between 3rd Parties to overcome and managed the complexity of on-board constraints to allow the right offer to be delivered for the customer.
- Develop appropriate business cases to implement new products to market.
- Personally demonstrate appropriate behaviours, pace & urgency, ways of working to reflect / support the company policy regarding diversity – drive this approach across your team.
- Proven previous operations experience
- Proven leadership experience in a similar role
- A highly motivated self starter
- The confidence to be the face of the brand with external partners
- A commercial background
- Excellent English language skills, both oral and written.