Location - Hamburg, Germany, office-based hybrid / with travel
The Hotel Operations Manager shall have the following qualifications:
- A minimum of two (2) years of experience in Hotel Operations in managerial position on a cruise ship or ashore;
- Highly proficient in spoken and written English;
- Good leadership, controlling and communication skills;
- The ability to work within a team;
- Good knowledge of the hotel and cruise industry and applicable rules and regulations;
- Profound knowledge of HACCP, US Vessel Sanitation Program, EU-Shipsan and Marpol regulations;
- Appropriate level of commercial awareness.
- Establish and lead the hotel ops product delivery department;
- Designated hotel operational responsibilities as assigned by the General Manager;
- Working in close cooperation with the Corporate Chef, Restaurant & Bar Specialist and Purchasers, to ensure that vessels are operated as per Service Level Agreements with the Owner(s);
- Maintaining a fruitful cooperation with the technical, marine, crewing and operations department to ensure an overall smooth vessel operation;
- The overall quality standards for front-of-house equipment and services;
- Driving constant improvement, thus create and communicate SOP’s for the company and clients;
- Creating and reviewing annual hotel operations budget(s), as per Owner’s financial year guidelines;
- Overall cost control and responsibility of the financial hotel operations budget(s) vs. actual costs;
- Monitoring, controlling and follow-up on budget related reports, inventory reports and other reports required as per manuals;
- Assisting in the supervision and completion of health and hygiene tasks on board;
- Providing hotel operational support to the assigned ship(s) and Owner(s) in case of urgent hotel operational matters;
- Permanent communication and information exchange with the Head of Hotel Department and periodic inspection of assigned ship(s);
- Developing departmental hotel operational manuals;
- Assisting in preparation of contractual agreements with Hotel Services and/or Catering providers;
- Promoting internal awareness for customer and hotel & catering provider requirements throughout the leisure group;
- Participation in projects assigned.