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Job Description

We are looking for a motivated and experienced Customer Service Team Lead to manage and guide our customer service and operations team. The ideal candidate will have a strong background in freight forwarding, exceptional leadership skills, and a proven ability to ensure seamless shipment handling. This role focuses on managing customer relationships, overseeing airfreight and oceanfreight operations, and driving team performance and process improvements.

Responsibilities include:
  • Procurement & Coordination: Source optimal shipping options based on rates, transit times, and customer needs. Develop tailored solutions to maximize efficiency, including transshipments.
  • Team Leadership: Mentor and lead the customer service team, fostering collaboration and high performance.
  • Customer Relationship Management: Build strong client relationships, addressing inquiries and ensuring satisfaction.
  • Operational Coordination: Work closely with sales and logistics teams to ensure seamless shipment handling and on-time delivery.
  • Process Improvement: Identify and implement strategies to enhance service quality and efficiency.
  • Training & Development: Provide training on freight procedures, customer service, and industry standards.
  • Reporting & Analysis: Track team performance and operational metrics, preparing actionable reports for senior management.
Key requirements:
  • Minimum of 5 years of experience in freight forwarding, master the skills and excellent experience in freight operation.
  • Strong knowledge of freight regulations, tariffs, and shipping procedures.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.
  • Proven leadership and team management experience.
Jeralyn Chong (EA Reg no: R21100780)
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403
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