Key Responsibilities:
As a Workforce Planning Manager, you will be at the helm of critical responsibilities that make our maritime operations thrive:
- Strategic Planning: Ensure that the workforce plan is meticulously maintained, and budget changes follow the approval process.
- Customer Service Ethos: Develop and nurture a shared customer service ethos within the rotations function.
- Crew Management: Guarantee that all rotation plans align with the Crew Repatriation Schedule and are well-documented in our HR Crewing System at least 18 months in advance.
- Crew Quality: Make sure only fully qualified and compliant crew members are scheduled to join our team.
- Contingency Planning: Develop comprehensive contingency plans to support both planned and unplanned events that could impact onboard manning.
- Crew Welfare: Ensure the well-being of crew members who are disembarked for unforeseen reasons.
- Logistics Coordination: Collaborate with the logistics coordinator to ensure the delivery of requirements for new builds and dry docks.
- Training and Development: Map, coordinate, and implement courses and training programs in collaboration with suppliers, ships, and onshore operations.
- Stakeholder Engagement: Work closely with crewing agencies, talent acquisition, and the onboarding team to maintain a workforce that meets business demands, mitigating risks as necessary.
- Regulatory Compliance: Maintain current knowledge of immigration and maritime rules and regulations, briefing team members where needed.
- Data Management: Ensure efficient use of the HR crewing system to maintain accurate and up-to-date data through regular housekeeping exercises.
- Continuous Improvement: Continuously review and enhance the rotations experience to ensure consistency across the crewing function, identify opportunities for service improvement, and reduce costs.
- Leadership: Demonstrate effective influence, impact, and decision-making while challenging the status quo.
- Team Development: Support the People and Culture team in delivering the company's Employee Value Proposition.
- Stakeholder Relationships: Collaborate with fleet stakeholders to build a trusted service and provide workforce plan/rotation-related reports and KPI progress to ensure service transparency.
- Emergency Support: Participate in on-call out-of-hours emergency phone support on a rotational basis to ensure 24/7 support for our fleet.
- Project Support: Assist in various projects as requested.
- Team Management: Manage the day-to-day performance of the team, provide guidance, conduct one-on-one meetings and appraisals, and drive high levels of team engagement.
- Succession Planning: Identify training needs and formulate development plans for direct reports while ensuring succession planning and risk mitigation within the team.
Essential:
- Bachelor's degree in relevant areas.
- Minimum of 5 years of experience in manpower/scheduling planning.
- At least 5 years of experience in the maritime/cruise/expedition industries.
- Experience in managing dynamic high-volume operations.
- Proficiency in forecasting and managing budgets.
- Proven experience in leading high-performing teams.
- Knowledge of worldwide immigration regulations.
- Experience working with multinational offices.
- Familiarity with crewing system OCS (Offshore and Crewing System).