Are you passionate about delivering exceptional service and creating unforgettable experiences?
Do you have experience in a similar position on board a cruise ship or in a high end hotel and are looking to transition to the Ocean?
Key Responsibilities
- Guest Services:
- Provide personalized service to passengers, particularly those in suites or VIP categories.
- Handle special requests, such as dietary accommodations, private excursions, or event planning.
- Reservations:
- Assist guests in making dining reservations at specialty restaurants.
- Book spa treatments, shore excursions, and other onboard activities.
- Arrange tickets for onboard entertainment or premium events.
- Itinerary Planning:
- Help guests maximize their time by creating customized daily schedules.
- Advise on port activities, local attractions, and shopping opportunities.
- Problem Solving:
- Address and resolve guest concerns or complaints promptly.
- Coordinate with other departments (housekeeping, dining, or maintenance) to ensure guest satisfaction.
- Check-In and Check-Out Assistance:
- Facilitate priority boarding and disembarkation for suite or VIP guests.
- Help guests with luggage arrangements or transfers.
- Information Resource:
- Provide up-to-date information about the ship, destinations, and onboard events.
- Answer questions related to the cruise, such as dress codes, schedules, or amenities.
- Excellent Communication: To interact effectively with diverse passengers.
- Problem-Solving: Ability to handle unexpected issues gracefully.
- Multitasking: Manage multiple requests simultaneously.
- Cultural Awareness: Understand and respect guests' varied backgrounds.
- Attention to Detail: Ensure every guest request is fulfilled to their satisfaction.
- Language Skills: Proficiency in multiple languages is a plus but is not essential for this role - as long as you are fluent in English.