Do you have a background in satellite communications?
Do you have a customer network in the maritime industry?
Then look no further!
Faststream are working with a global marine electronics provider specialising in satellite communications, particularly with Starlink. We are seeking a Deputy Manager with commercial and technical experience to drive sales and ensure operational efficiency.
About the Role As Deputy Manager, you’ll work closely with the Senior Manager, overseeing day-to-day operations and providing strategic leadership to a talented team. You’ll collaborate across departments, ensuring customer satisfaction and contributing to the growth of our connectivity solutions and services.
Key Responsibilities
- Customer-Focused Leadership: Engage with the product, technical, and after-sales teams to address inquiries, resolve support tickets, and promote our solutions to boost revenue.
- Operational Excellence: Ensure accurate billing, timely shipments, and seamless customer contract processes by collaborating with finance, logistics, and legal departments.
- Strategic Collaboration: Build strong vendor relationships, explore market opportunities, and attend industry exhibitions to promote our services.
- Team Management: Lead and mentor your team to achieve departmental goals, drive innovation, and maintain high-performance standards.
- Data-Driven Improvement: Review performance metrics to enhance productivity, identify cost-saving opportunities, and implement efficient workflows.
- 4–5 years of managerial experience in the SATCOM industry
- Expertise in VSAT, IT Networks, and solutions
- A proactive, professional mindset with excellent communication and time management skills
- Proven problem-solving skills and an “out-of-the-box” approach
- Proficiency in Microsoft Office Suite and project management tools
- A degree in Computer Science, Electronics & Communication, or a related field