Position Overview:
The successful candidate will play a pivotal role in managing and nurturing relationships with their discerning clientele, ensuring their needs are met with the utmost professionalism and efficiency.
Key Responsibilities:
- Serve as the primary point of contact for clients, providing personalised and responsive service.
- Develop and maintain strong, long-lasting client relationships.
- Understand clients' needs and preferences, and tailor our services to meet those requirements.
- Coordinate with various departments (technical, crew, finance) to ensure seamless service delivery.
- Oversee the day-to-day management of assigned yachts, including maintenance, operations, and compliance.
- Handle client inquiries and resolve any issues promptly and effectively.
- Assist in the planning and execution of client events and charters.
- Monitor industry trends and competitor activities to stay ahead in the market.
- Prepare and present detailed reports on yacht performance and client satisfaction.
- At least 1 years Deck Officer or Purser level experience
- 4 years' experience onboard yachts or 4 years relevant experience as a Client Manager or similar role in yacht management
- Exceptional communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Accounting knowledge and ability to analyse budgets
- A proactive and problem-solving mindset.
- Ability to work under pressure and meet deadlines.
- Fluent in English; proficiency in French and other languages is a plus.
- Knowledge of yacht operations, maintenance, and regulations is highly desirable.
- Willingness to travel and attend to clients' needs outside regular working hours.
- Competitive salary and benefits package.
- Opportunity to work with a prestigious clientele in a luxurious and dynamic environment.
- Professional growth and development opportunities.
- 1 day a week working from home.
- Annual performance bonus.
- Health Insurance 'top up'
- A collaborative and supportive team culture with company events.
- The chance to live and work in one of the most beautiful regions in the world.
If you are passionate about delivering exceptional client service and have a background onboard as a deck Officer or Purser or shoreside experience with a yacht management company, we would love to hear from you.