Role Overview:
Location: Barcelona or Hamburg
Focus: Efficiently handle and resolve shipping claims to ensure prompt and fair outcomes for our customers while maintaining compliance with industry regulations.
Key Responsibilities:
Claims Management:
- Review, process, and investigate claims for damaged, lost, or delayed shipments.
- Collaborate with logistics, operations, and customer service teams to gather documentation.
- Assess claim validity, determine liability, and calculate compensation in line with company policy.
- Maintain detailed records of claims and ensure resolutions are timely and compliant with legal standards.
- Manage claims across hubs in Europe, sometimes within Asia.
- Liaise with P&I clubs, surveyors, and local correspondents, reporting on high-priority cases and assisting with urgent cargo matters.
- Coordinate off-hire claims, including preparation of statements, recovery, and closure.
- Handle container and stevedore damage reports from both customers and vessel owners.
- Prepare bi-monthly and daily claims updates for management, and oversee FMD claims.
- Provide regular claim status updates to customers and respond to enquiries professionally.
- Negotiate settlements amicably to maintain strong customer relationships.
- Guide customers on claims submission and documentation requirements.
- Generate management reports on claim activities, trends, and insights.
- Identify cost-saving opportunities and areas for process improvement based on data analysis.
- Bachelor's degree in business, logistics, or related field.
- 3-5 years’ experience in claims handling within shipping or logistics.
- Knowledge of international shipping regulations and insurance practices.
- Analytical Abilities: Ability to assess and resolve complex claim situations.
- Communication: Excellent written and verbal communication to interact effectively with customers and teams.
- Detail-Oriented: Accurate in documentation and thorough in investigations.
- Problem-Solving: Skilled in dispute resolution and negotiation.
- Technical Proficiency: Competent in claims management software and Microsoft Office Suite.
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