Silverstream Technologies has successfully developed and deployed a market-leading clean marine technology solution over the last ten years - The Silverstream® System. Our Air Lubrication System (ALS) fundamentally changes the interaction between water and a vessel's hull, creating a carpet of microbubbles that coats the flat bottom of a vessel. As a result, frictional resistance is reduced - dramatically improving a vessel's fuel consumption and associated emissions.
Role Summary
The role requires an experienced, customer orientated and technically minded individual to support the wide-ranging activities of fleet category management, including but not limited to warranty case assessment and resolution, technical inquiries, customer training, fleet metrics and data tracking and service/aftersales support. The post holder must have the necessary drive, and technical and organisational skills to manage these activities to their conclusion despite the unique challenges of supporting shipping fleets.
Key Responsibilities:
- Take responsibility for specified communications between Silverstream and Customer, Ship Operator and other relevant external stake holders for certain ships or customers from the point of ALS System Delivery and throughout warranty and in-service lifecycle phases.
- Support/run online and in person meetings with key account representatives.
- Working collaboratively with colleagues in Sales, Operations, Technical and Data Teams to provide a joined-up approach to overall Account Management.
- Manage warranty cases and execute fault diagnosis using recognised industry processes, remotely and onboard ships.
- Provide crew/operator system training, and actively support production of training material, when required.
Requirements:
- Degree in Marine Engineering or related subject, or relevant qualifications and/or commensurate and significant level of experience in field relevant to the specific role.
- Strong experience/understanding of commercial shipping practices.
- Excellent analytical, organisational, and diagnostic skills.
- Ability to read and interpret both mechanical and electrical drawings, and construct technical reports.
- Excellent written, verbal, and presentational skills are essential - ability to deliver high quality PowerPoint slides is a key part of the role.
- A self-starter with the ability to hunt and find information, and quickly build good working relationships to garner help and knowledge from colleagues and supplier network.