Field Service Engineer - Marine Electronics (Permanent)

€36000 - €38000 + 3 weeks on 2 weeks off + benefits
Consultancy jobs
Field Service Engineer - Marine Electronics
Location: Gothenburg

The role…

The Field Support Engineer is responsible for performing system installation and maintenance. He/She represents the Customer Support team on-site to ensure work is completed professionally. Together with Support Coordinators and Technical Support Specialists he/she is "the face to the customer".

- Stay-by onsite deployment based on Customer requests
- Adhere to service requests on date & time, location, scope of work and any other instructions
- Troubleshoot and inspect findings to determine source of problem, rectify or replace with Customers' agreement
- Escalate any issue beyond the service scope to responsible CS team/management
- Ensure Customer is briefed on worked performed and service report is prepared and signed off by Customer
- Ensure service work rendered complies with internal Service & Support processes
- Ensure compliance to Code of Business Conduct and Quality Management system requirements
- Support projects or other technical jobs required
- Deliver all service case documentation in time as required (drawing adjustments, service reports, expense reports, etc.)

The person…

- Degree / Diploma in Engineering or Computer Technology, Electronical/Electronics Engineering
- OEM Technical training certificates preferred
- Knowledge in ERP system is preferred
- Technician or equivalent experiences in Marine Electronics is a plus
- Communication - Written and Verbal (English minimum)
- Drive & Enthusiasm - Self-motivated, work independently
- Customer focus - puts customer first
- Results-oriented - delivers results, prioritizes, good use of time, efficient/effective
- Problem Solving - Structured and Analytical

The reward…

- €34,000 -€38,000
- Car allowance
- 25 days annual leave + 8 days bank holidays
- 4 x salary life assurance
- Contributing pension scheme
- Engineers will work 30 weeks per year and have 20 weeks per year as a non-working period (down time) This is normally cyclic in a 5 week period - 3 on, 2 off